HelpDesk tool with modern features for free of cost

HDB offers free and unbeatable budget-friendly paid plans for growing organizations.

 

Sign-up for free: No credit card required for sign up.

Free

$0/month

(Forever free of cost)

    • 1 Agent
    • Multiple websites
    • 6 Additional agents (Contact us)
    • Whats app chat
    • 30 days chat history
    • Chatbots
    • Share files
    • Calendar view (To-do list)
    • 20 clients
    • Notifications
Ticketing System
  • Email ticketing (IMAP) (1 connection)
  • New tickets
  • Tickets status
  • Tickets priority
  • Tickets merger
  • 6 Depts(Sales, Support, etc.)
  • Customer feedback
  • Canned responses
Self-service portal
  • Knowledge Base
  • FAQs
  • Blog
Live Chat
  • Chat Widget
  • For website
  • For support
  • FAQs widget
  • Canned responses
  • Chat transfer
  • Group chat
Operator Management
  • Set permissions
  • Set Working hours
  • Agents history
Client Management
  • Client profile
  • Client chat history
  • Client contact history
Reporting
  • Visitors’ location
  • Live chat
  • Support tickets
  • Currently online
  • Operator feedback
  • Total support time

Paid

$4 $2/month (Billed yearly)

         Coupon Code – 50code(Valid: 2021)

($6/month-to-month plan)

    • 2 Agent
    • Multiple websites
    • 6 Additional agents (Contact us)
    • Whats app chat
    • infinite days chat history
    • Chatbots
    • Share files
    • Calendar view (To-do list)
    • Unlimited clients
    • Notifications
Ticketing System
  • Email ticketing (IMAP)(6 connections)
  • New tickets
  • Tickets status
  • Tickets priority
  • Tickets merger
  • 6 Depts(Sales, Support, etc.)
  • Customer feedback
  • Canned responses
Self-service portal
  • Knowledge Base
  • FAQs
  • Blog
Live Chat
  • Chat Widget
  • For website
  • For support
  • FAQs widget
  • Canned responses
  • Chat transfer
  • Group chat
Operator Management
  • Set permissions
  • Set Working hours
  • Agents history
Client Management
  • Client profile
  • Client chat history
  • Client contact history
Reporting
  • Visitors’ location
  • Live chat
  • Support tickets
  • Currently online
  • Operator feedback
  • Total support time

Custom

Contact us

    • Unlimited agents
    • Hire L0 or L1 agents
    • On-premised installation
    • L0 – $10/hr
    • L1 – $20/hr

General

FAQs

Can a user with free member manage unlimited tickets?

Yes. An agent can manage unlimited tickets. One of the limitations in the free account will be the number of clients limited to 20.

How many numbers of departments can be created in Free membership?

A total of six departments can be created.

Self-services

Empower customers to find information they are seeking at finger tips while decreasing the tickets volume.

Notification

HDB sends instant alerts to Clients and Agents from the time a ticket is created to close.

Real-time visitors’ location

Monitor activity as visitors explore your website. Learn top referral, countries sources along with IP addresses and first visit.

Are PHP/IMAP connections are available for Email ticketing in free subscription?

No. It is not.

Actionable reporting

Keep tab on tickets frequency, tickets by status, feedback score to discover customer support scalability challenges.

Daily backups

We understand the consequences of downtime, we have a backup strategy in place.

Encrypted channel

Enterprise-grade security to prevent breaches and intrusion.

Our Features

All Hosting Plans Include

Premium customer support

We value our customers as without them we are nothing. Free members be at ease to access our support.

Ticketing system

Our complete ticketing system allows free and paid members to streamline customer service.

Live Chat

Real-time solution to online visitors with time constraint:Support by all means.

File Sharing

Send screen shots, technical documents to clients in a few clicks.

Self service

Be more productive and efficient with intuitive knowledge base system empowering customers to find answers.

Group chat

Addressing multiple prospects in real-time has never been accessible. With HDB, reach new level of conversions.

Product Review

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

30 Days of Free Hosting

Donec sollicitudin molestie malesuada. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia